📦 Shipping Information
At Floriem, we aim to provide a seamless, stress-free shopping experience — from the moment you place your order to the moment it arrives at your door. Below you’ll find everything you need to know about our shipping process, timelines, and support.
🌍 Shipping Coverage
We proudly offer worldwide shipping to most countries around the globe. Whether you’re shopping from the US, UK, Europe, Canada, Australia, or anywhere else, we’ve got you covered. All orders are shipped via trusted carriers like Royal Mail, USPS, DHL, UPS, and local courier partners depending on your region.
⏱ Order Processing Time
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Processing Time: Orders are processed within 1–3 business days. During peak seasons or promotions, processing times may extend slightly.
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Once your order is processed and ready to ship, you will receive an email with your tracking number.
Please ensure your email address is correct during checkout to receive shipping updates.
🚚 Estimated Delivery Time
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Standard Shipping: 7–12 business days (average)
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Express Shipping (if available): 3–7 business days
Note: These are estimated delivery windows. Delays may occur due to customs clearance, weather conditions, or high order volumes during holidays.
💸 Shipping Costs
We offer free standard shipping on all orders, unless otherwise stated at checkout. If express shipping is available for your location, it will be calculated at checkout based on your region.
🔍 Tracking Your Order
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Once your order is shipped, you’ll receive an email with a tracking number.
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Please allow up to 48 hours for the tracking information to become active.
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You can track your package directly from the email or by visiting the courier’s website.
🏠 Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses. If your package is marked as “delivered” by the carrier but you haven’t received it, please check with neighbors, building management, or your local post office first.
📦 Lost, Damaged, or Delayed Packages
If your package is lost in transit, arrives damaged, or is significantly delayed, please contact us at shopfloriem@gmail.com within 7 days of the expected delivery date. We will work with the courier to resolve the issue and ensure you receive your order or a replacement if eligible.
📬 Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our prices or shipping costs.
❓Need Help?
If you have questions or concerns about shipping, tracking, or delivery, don’t hesitate to reach out to us:
📧 Email: shopfloriem@gmail.com
We usually respond within 24–48 hours (Mon–Fri).
Your satisfaction is our priority. Thank you for shopping with Floriem — where beauty and care meet convenience. 💐